Terms & Conditions/ Policies
By booking with us either by telephone or website, you are agreeing to and acknowledging all our Terms & Conditions set out on this page
15% Discount Terms & Conditions
Booking by Telephone
Booking via our Website
15% Discount Terms & Conditions
Cover Times-time at your table
Pre Orders
Dress Code
Celebration Cakes
Dietary Requirements
Dogs
Walk Ins
Gift Vouchers
15% Discount Terms & Conditions
Please be aware-Our 15% off offer will end on Thursday 28th November 2024 and will resume on Wednesday 8th January 2025
THE 15% DISCOUNT ON WEDNESDAY & THURSDAYS DOES NOT APPLY TO CERTAIN MENU ITEMS-THESE ARE MARKED WITH AN ASTERISK ON OUR MENU. These are all available but at full price.
Discount only applies when eating inside the restaurant, not the garden.
Discount on starters, mains, desserts, alcoholic drinks, soft drinks. Only House wines are included in the discount, no prosecco, champagne or other wines.
As from 5th April 2023, the discount applies to parties of 1-14 guests, larger parties of 15 or more guests will not receive the 15% discount on any day.
1 bill will be produced for the whole table.
Special/Seasonal menus are not included in the discount, only our main menu.
You must order a main meal to get the discount.
If a party of 5 eat and or drink and only 2 order mains, only the two people who have ordered mains will get the discount from the items they have ordered-not the whole party.
Discount only available on Wednesday & Thursday (we may put a special offer on, the above terms will also apply to this and details will be on our Facebook page/Website)
Please make note of your table time allocation for taxi time/ lifts as your table may be booked back to back and we may need your table straight after your allocated time.
We reserve the right to remove the 15% discount offer at any time without any notice.
Booking by Telephone
CARD DEPOSITS/ACUTAL DEPOSITS, ARE NON REFUNDABLE OR TRANSFERABLE
We recommend and encourage you book on our website, but if you phone us to make a booking for any day a £10 per person, including children, the deposit is required. This is a card deposit taken on the telephone at the time of booking. This will be taken from your card when you give us your details.
We do not store or share any card details-ever and we are PCI card compliant.
£10 deposit will be deducted from your final bill for every member of your party that has attended the booking who you have paid the deposit for. If any members of your party who you have booked for do not attend, you will loose £10 for every person that has not attended the booking. E.g. booked and paid the deposit for 4 people (£40) but only 3 have attended, you will only have £30 taken from your bill.
BOOKINGS ARE NOT TRANSFERABLE
If you book a table for 8 or more guests, you will need to go to our menu on our website and physically send all your orders for starters, mains and sides to themillbarnsley@gmail.com.
If you book the wrong day/date/time and do not attend your booking, this will be classed as non attendance and you will lose your deposit regardless if you arrive on the day/date/time you thought you had booked. It is not our responsibility to ensure you have booked the right day/date/time.
All Terms & Conditions apply to all booking; if made by telephone or online bookings
People ask why we take deposits and preauthorisation’s- the simple answer is - to ensure we have as many guests attending their bookings and as little “no shows” as possible. We are only a small family run business that cannot afford to have guests book tables and not attend. We do staff rotas, turn other guests down, set your table up, buy fresh produce etc for the bookings we have in and no shows significantly impact small restaurants like us.
We do not take pre orders over the phone, pre orders are required by email to themillbarnsley@gmail.com
Booking via our Website
We produce 1 bill for the whole party.
When booking a table for any day, you are required to give Pre Authorisation credit/debit card details.
THIS IS NOT A DEPOSIT SO IT WILL NOT BE DEDUCTED FROM YOUR BILL.
WE REQUIRE 24 HOURS NOTICE FOR ANY CANCELLATIONS.- FOR INDIVIDUAL GUESTS OR THE WHOLE PARTY. TABLES OF 8 OR MORE, WE REQUIRE 1 WEEKS NOTICE. BOOKINGS ARE NOT TRANSFERABLE
If you honour the booking or cancel in the required amount of time, no money will be taken from your card. NO MONEY WILL BE DEDUCTED FROM YOUR CARD IF YOU HONOUR THE BOOKING IN FULL.
For example if you book a table of 4 and authorise your card for the £40 that would be required for pre authorisation and all 4 guests attend the booking, no money will be taken from your card ( the pre authorised amount) If only 3 guests attend or you do not cancel within the required amount of time, £10 will be taken from your card for every guest that has not attended the booking or cancelled within the required amount of time. This applies to all bookings of all sizes.
Bookings are non transferable.
Please note- if you Pre Authorise your card and attend the booking and some guests are not with you/not attended, and we are unsuccessful at gaining the pre authorisation from your card on the night, we we will add £10 to your bill for each person who has not attended. This will be paid on the night added to your bill.
We require 24 hours notice to cancel a table. Tables with pre orders are required to give 7 days notice to cancel. If you book the wrong day/date/time and do not attend your booking, this will be classed as non attendance and you will be charge the pre authorised amount regardless if you arrive on the day/date you thought you had booked. It is not our responsibility to ensure you have booked the right time/day/date. If we can fit you on the date you thought you had booked, you will not be refunded the original booking deposit/pre authorisation amount
If you are 15 mins or more late to your booked time, you could lose your deposit or your card be charged via the preauthorisation if you do not inform us of your lateness. You will still have the same amount of time at your table.
If you book a table for 8 or more guests, you will need to go to our menu on our website and physically send all your orders for starters, mains and sides to themillbarnsley@gmail.com.
All pre orders must be paid in full if we are not given 48 hours’ notice of non-attendance.
If we have 8 pre orders and only 6 guests attend and we have not been notified within 48 hours of the booking as stated above, the food that has been pre ordered for the 2 guests that have not attended will still have to be paid for and will be on the final bill.
We require all children age 12 and under are off the premises by 9pm and for health & safety for all guests and staff, that all children remain at their table unless using the restroom.
All children must be accompanied by an adult when leaving their table.
Please ensure you give the correct details on booking such as email address, telephone number etc. Every online booking will receive a confirmation email from us. If you do not receive a confirmation email from us, please contact us. It is not our responsibility to make sure you have entered the correct email address. If you have booked and followed the booking process giving your correct date and time and have pre authorised your card for the booking amount but have not received a confirmation email, it does not mean you are not booked in so its acceptable to not attend. You may have followed the process and given the wrong email address but your booking still remains and you are expected to honour the booking. If you do not give your card details for pre authorisation when prompted by the system on booking, your booking WILL be cancelled and will be dropped automatically by the system so you will not have a booking.
All bookings require either a physical deposit by card or cash or pre authorisation if booked online.
Cover Times-time at your table
On your confirmation email, you will be given an allocated time at your table. Please check you SPAM/JUNK for an email confirmation. Confirmation emails are automatically sent by the system when you book. This is the amount of time you have at your table. We may have other guests back to back with your table and need it back for the allocated time. Please make note of your table time allocation for taxi time/ lifts as your table may be booked back to back and we may need your table straight after your allocated time. We do not have an area for “drinks” before your booked table time, so please bare this in mind. Your table is only booked for the time you have chosen to book with us and no earlier. If your table is free and you arrive early, we may be able to seat you, but please do not expect it as we may have other guests still enjoying their allocated time.
For example- Sunday lunch booked on our 3pm sitting- if you arrive earlier, you may be asked to come back at 3pm when you table is ready as we do not have a waiting area. Our 1pm guests do have their table until 2.45pm then we have to clean and clear the area for our next guests.
As we are primarily a restaurant not a public house that runs on service and cover times, not traditional “last orders/closing times”. We may have had early guests on some nights so we may wish to close shortly after your expected check out time, so please book any transport close to your allocated times, not for our “closing time” - Eg your allocated time at your table is while 8pm but we “close at 9.30pm”-please book your transport and/or be ready to leave close to your expected check out time of 8pm ( we are lenient but it all depends on number of guests in the restaurant at the time and what your allocated time is)
If you are 15 mins or more late to your booked time, you could loose you deposit or your card be charged via the preauthorisation if you do not inform us of your lateness. You will still only have the allotted time at your table. No refunds will be given if this is the case.
Your booking time is your booking time and the time you are expected to attend for your booking. Your allocation time is the time you have at your table.
If you are a larger party and would like to stay for a little while longer drinking and celebrating for an extended time after your allocated time but during our opening time, please let us know prior to your booking and we will see if we can accommodate you.
Last orders for drinks is 30 minutes before closing time.
Pre Orders
Parties of 8 or more, we require Pre Orders for all starters, mains and sides no later than 4 days before you are due to arrive. If you do not send a pre order when requested, we may cancel your booking or you will be limited to how many courses your party can enjoy within the allocated time at your table and we may have to limit certain menu items for your party. All pre orders must be paid in full if we are not given 48 hours’ notice of non-attendance. If we have 8 pre orders and only 6 guests attend and we have not been notified within 48 hours of the booking as stated above, the food that has been pre ordered for the 2 guests that have not attended will still have to be paid for and will be on the final bill. This is applicable to all days, Sunday included. We DO NOT accept pre orders by telephone, only email to themillbarnsley@gmail.com
We reserve the right to make changes to our menus and prices at any time with no prior notice. Pre orders for larger parties are for a smoother service in the kitchen and to ensure we have your preferred menu item available, pre orders do not “lock in” menu prices, just food choices. We may cancel your booking if a pre order is refused or not sent within the allocated time requested. We produce 1 bill for the whole party.
Dress Code
Our dress code is smart causal dress. The range includes casual daywear, casual evening wear and tasteful outfits. For men, we ask that your shirt has sleeves-long or short but no sleeveless. We have a no shirt no service policy for the garden and restaurant.
Celebration Cakes
Due to food safety and traceability, birthday cakes etc and any other food or drinks that are not produced or sold by The Mill, are not permitted to be consumed/cut/shared out in the building or on the grounds
Dietary Requirements
If you or a member or your party has an allergy , please make us aware of this before ordering. We do not specifically accommodate for certain food allergies or diets i.e. Keto/ Slimming World/Weight Watchers/ etc
We are not an allergen free/ nut free kitchen but do everything we can to prevent cross contamination, but cannot guarantee a total allergen free dish.
All our allergen codes are stipulated on this website. This is for all allergens. You can find an allergen guide on this website. We do not provide a special menu for certain diets, tastes or allergies.
Dogs
As from March 2023, due to non compliance from dog owners, we have made the decision to no longer permit dogs of any size into the building. Well behaved, friendly and on lead dogs are still permitted into our garden area in the warmer drier months when our garden is open. Service/assistance dogs are always welcome providing that you bring a blanket for them to lay on and they are kept on a lead and are well behaved and friendly.
Walk ins-(No booking)
As of September 2024, we now only provide full table service for booked guests. Walk in guests are welcome but we do not provide table service but operate a “pay as you go” system, so all food and drinks must be ordered and paid for at the bar before you receive them. Nothing else has changed - we still give the exact same customer service but it is not table service where we take your order, replenish drinks etc or where a final bill is given. Guests with bookings-nothing has changed. Although Walk ins are welcome, we cannot guarantee we will have a table for you, these will be allocated for Booked guests.
Gift Vouchers
Gift vouchers can be purchased on this website. We only do electronic vouchers to be printed or sent to the recipient by the person buying the voucher. We only accept vouchers that are valid and are in date. All gift vouchers are valid for 6 months from the day of purchase. All vouchers state when they are valid until. We do not accept expired gift vouchers. We do not refund any amount unspent on a gift voucher, we can however offer a credit note if there is a credit balance remaining. We do not issue any cash/card refunds/credits- only credit notes that will be valid for 2 months from the date given. Gift vouchers cannot be used as deposits when booking a table.
DUE TO THE STRUCTURE OF OUR 12th CENTURY BUILDING AND ITS LISTED BUILDING STATUS, WE ARE NOT WHEELCHAIR FRIENDLY. THERE ARE STEPS TO GET INSIDE THE BUILDING, STEPS TO THE TOILET.. If you are considering booking with us, please make sure you and your guests can manage the steps. You are more than welcome to visit us to see our layout before booking with us..
By booking with us either by telephone or website, you are agreeing to and acknowledging all our Terms & Conditions set out on this page.
Our loft area can be hired out for private parties of 15 -21 for a 25% service charge/ surcharge of your total bill. This is dependent on availability. The surcharge will be added to your final bill.
Our 15% off offer will end on Thursday 28th November 2024 and will resume on Wednesday 8th January 2025
We produce 1 bill for the whole party.
We reserve the right to refuse service and cancel bookings if these terms and conditions are not met.
We no longer accept £50 notes or Scottish currency. The minimum spend on any credit or debit card is £5 so please bare this in mind. As from 01.10.24 we no longer accept Tips for staff by card payment.
Please treat our staff with respect and treat us how you wish to be treated. We do our jobs to the best of our ability and are fellow human beings that are here to ensure you have the best possible dining experience but are not paid to be subjected to aggressive or abusive behaviour, this will not be tolerated.
No refunds for deposits will be given if you are refused service, your evening cut short due to unacceptable behaviour or your booking cancelled.
The minimum spend must be the amount pre authorised or deposit taken.
Please ensure you read all terms and conditions before making your booking, if you do not agree to them, please do not book with us. We like to make all our terms and conditions crystal clear so there is no ambiguity to ensure we are all singing off the same hymn sheet!