TERMS & CONDITIONS/ OUR POLICIES

Please read all Terms & Conditions before making a booking.

By making a booking with The Mill of the Black Monks, whether by telephone, website or any other method, you confirm that you have read, understood and agreed to all Terms & Conditions set out below.

If there is anything you are unsure about, please contact us during opening hours before making your booking.

IMPORTANT BEFORE BOOKING

Please ensure you have read and understood the following key terms before booking:

• Deposits and/or pre-authorisations apply to all bookings.
• Cancellations require notice within the specified timeframe.
• Gift vouchers are valid for 6 months only from the date of purchase.
• Gift vouchers and credit notes are valid for restaurant dining only and cannot be used for takeaway or collection orders, including Sunday lunch collections.
• Sunday lunch collections must be pre-ordered in advance.
• Bookings are non-transferable.
• Guests arriving late may lose their booking and/or deposit.
• Tables are allocated a specific dining time.
• We operate a zero-tolerance policy towards abusive or aggressive behaviour.

If you do not agree to these Terms & Conditions, please do not proceed with your booking.

15% DISCOUNT – WEDNESDAYS & THURSDAYS

• Our 15% discount is available on Wednesdays and Thursdays only.
• Certain menu items are excluded from the discount and are marked with an asterisk (*) on the menu.
• The discount applies to starters, main meals, desserts, alcoholic drinks, soft drinks and house wines only.
• Prosecco, champagne and all other wines are excluded unless otherwise stated.
• The discount applies to guests dining inside the restaurant only and does not apply to outdoor garden dining.
• A main meal must be ordered to qualify for the discount.
• Only guests ordering a main meal will receive the discount on the items they personally order.
• For example, if a table of five guests dine and only two order main meals, only those two guests will receive the discount on their items.
• The discount applies to parties of 1–12 guests only. Parties of 13 guests or more are not eligible for any promotional discount.
• Alternative promotions or special offers may occasionally be available. Any revised terms will be clearly advertised on our website and/or Facebook page.
• We reserve the right to amend, pause or withdraw promotions at any time without notice.

PLEASE NOTE: The 15% discount will pause from Wednesday 3rd December 2026 and resume on Wednesday 6th January 2027.

BOOKINGS & DEPOSITS – TELEPHONE BOOKINGS

• All telephone bookings require a £15 per person deposit, including children.
• Deposits are payable by card at the time of booking.
• Telephone booking deposits are non-refundable and non-transferable under any circumstances.
• We are PCI compliant and do not store or share card details.
• If your booking is honoured in full, the full deposit amount will be deducted from your final bill.
• If any guest within your party fails to attend, £15 per absent guest will be retained.
• For example, if four guests are booked and only three attend, only £45 will be deducted from the final bill.
• We require a minimum of 24 hours’ notice for cancellations or amendments to bookings of up to 7 guests.
• Tables of 8 guests or more require a minimum of 7 days’ notice for cancellations or amendments.
• Failure to provide the required notice period will result in loss of deposit.
• Bookings are non-transferable.
• It is the responsibility of the guest making the booking to ensure the correct date, time and number of guests have been booked. Incorrect bookings resulting in non-attendance will be treated as a missed booking and deposits will be retained regardless of attendance on an alternative date or time.

WEBSITE BOOKINGS – PRE-AUTHORISATION & DEPOSITS

SUNDAY BOOKINGS

• Sunday bookings require a £15 per person non-refundable deposit, including children.
• Deposits are taken at the time of booking and are non-refundable and non-transferable under any circumstances.
• If your booking is honoured in full, the deposit paid will be deducted from your final bill.
• If any guest within your party fails to attend, £15 per absent guest will be retained.

WEDNESDAY, THURSDAY, FRIDAY & SATURDAY BOOKINGS

• Website bookings for Wednesday, Thursday, Friday and Saturday require a £15 per person card pre-authorisation, including children.
• A pre-authorisation is not a payment or deposit and no money is taken at the time of booking.
• If the booking is honoured in full or cancelled within the required notice period, no money will be taken from the card used to secure the booking.
• If any guest within the party fails to attend, or the required notice period is not provided, £15 per absent guest will be charged to the card used to secure the booking.

SPECIAL OCCASIONS & EVENT DATES

• Certain dates including, but not limited to, Valentine’s Day, Mother’s Day, Father’s Day, Christmas Eve and New Year’s Eve require a £15 per person non-refundable deposit.
• These bookings are not secured by pre-authorisation. An actual payment will be taken at the time of booking.
• Deposits for special dates are non-refundable and non-transferable under any circumstances.

CANCELLATIONS & NON-ATTENDANCE

• Bookings of up to 7 guests require a minimum of 24 hours’ notice for cancellations, amendments or reductions in guest numbers.
• Tables of 8 guests or more require a minimum of 7 days’ notice.
• Failure to provide the required notice period will result in the loss of deposit and/or pre-authorised charge being applied.
• If members of your party fail to attend without notice, £15 per absent guest will be retained or charged.
• If you book the incorrect day, date or time and fail to attend, this will be treated as a non-attendance and charges will still apply.
• It is the responsibility of the guest making the booking to ensure booking details are correct.
• If we are able to accommodate you on the date or time you intended to book, the original deposit or pre-authorised charge remains non-refundable and non-transferable.

TABLE TIMES & LATE ARRIVALS

TABLE ALLOCATION TIMES

• All bookings are allocated a specific table time. Your allocated dining time will be stated in your booking confirmation email.• Please check your junk/spam folder if you do not receive your confirmation email. Confirmation emails are automatically generated at the time of booking when booking by the website.

• Your allocated table time is the amount of time reserved for your booking. We may have bookings scheduled immediately before or after your reservation and may require the table back promptly.

• Please arrange taxis, lifts and transport around your allocated table time rather than our advertised closing time.• We operate primarily as a restaurant rather than a public house. Service is based around bookings and allocated table times rather than traditional “last orders” or fixed closing times.

• Where possible, we will always try to accommodate guests wishing to stay longer; however, this cannot be guaranteed and is subject to availability and operational requirements.• If your table is available and you arrive early, we may be able to seat you. Early seating cannot be guaranteed.

LATE ARRIVALS

• If you are running late, please contact us as soon as possible.• Guests arriving 15 minutes or more after their booking time without informing us may be treated as a non-attendance.• Deposits may be retained and/or pre-authorised charges may be applied where appropriate.• Late arrivals will still only receive their original allocated dining time.• Refunds or extensions to table times will not be provided due to late arrival.• Larger parties wishing to remain longer for drinks or celebrations must request this in advance and approval is subject to availability.

LAST ORDERS

• Last orders for drinks are taken 30 minutes before closing time or the allocated check out time of our last table.

LARGE PARTIES & PRE-ORDERS

• Parties of 8 guests or more are required to submit a pre-order for all starters, mains and sides.• Pre-orders must be submitted no later than 4 days before the booking date.• All pre-orders must be submitted by email to themillbarnsley@gmail.com. We do not accept pre-orders by telephone.• Failure to provide a pre-order when requested may result in cancellation of your booking or limitations on the number of courses available during your allocated table time.• Pre-orders are required to support kitchen operations, improve service times and help ensure menu availability for larger groups.• Menu prices remain subject to change and pre-orders secure food choices only, not menu pricing.• If pre-ordered food has been prepared and the required notice period has not been provided, payment will still be required for any guest who fails to attend.• For example, if a party of 8 guests pre-order and only 6 guests attend without the required notice period being given, the food prepared for the absent guests will still be chargeable and included on the final bill.

SUNDAY LUNCH COLLECTIONS

• Sunday lunch collections must be pre-ordered in advance.• We cannot guarantee availability for walk-in or same-day collection requests.• Gift vouchers and credit notes cannot be redeemed against takeaway or collection orders, including Sunday lunch collections.• Gift vouchers and credit notes are valid for restaurant dining only unless explicitly stated otherwise.

GIFT VOUCHERS & CREDIT NOTES

• Gift vouchers are available to purchase via our website only and are issued electronically.• Vouchers may be printed or forwarded to the recipient by the purchaser.• Gift vouchers are valid for 6 months from the date of purchase.• The expiry date is clearly stated on every voucher.• Expired vouchers will not be accepted under any circumstances.• Expiry dates will not be extended for any reason.• Gift vouchers are non-refundable and cannot be exchanged for cash or card refunds.• Any remaining balance on a voucher may be issued as a credit note at management discretion.• Credit notes are non-refundable and cannot be exchanged for cash or card refunds.• Gift vouchers and credit notes cannot be used as booking deposits.• Gift vouchers and credit notes are valid for restaurant dining only and cannot be redeemed against takeaway or collection orders, including Sunday lunch collections.• Only valid, in-date vouchers and credit notes will be accepted.

CHILDREN POLICY

• Children aged 12 and under must leave the premises by 9:00pm.• For the safety and comfort of all guests and staff, children must remain seated at their table unless using the restroom.• Children must be supervised by an adult at all times when away from the table.• We reserve the right to intervene where behaviour is disruptive to other guests or presents a safety concern.

WALK-IN GUESTS

• Walk-in guests are welcome; however, tables cannot be guaranteed without a booking.• As of September 2024, walk-in guests are served on a pay-as-you-go basis.• Food and drinks for walk-in guests must be ordered and paid for at the bar before service.• Full table service is available for pre-booked guests only.• While the service format differs for walk-in guests, the same level of hospitality and customer care remains unchanged.• Guests are welcome to book via our website 24 hours a day to guarantee a table.

CELEBRATION CAKES & OUTSIDE FOOD / DRINK

• Due to food safety, allergens and traceability requirements, food or drink not produced or supplied by The Mill of the Black Monks is not permitted on the premises.• This includes celebration cakes, cupcakes, desserts and alcoholic or soft drinks brought from outside.• Unfortunately, we do not currently provide celebration cakes.

ALLERGIES & DIETARY REQUIREMENTS

• If you or a member of your party has an allergy or dietary requirement, this must be made known to us before ordering.• Whilst we take every reasonable precaution to minimise cross-contamination, we are not an allergen-free or nut-free kitchen.• We cannot guarantee that dishes are completely free from allergens.• All allergen information is available on our website. Guests are encouraged to review this information before dining.

DOGS & ASSISTANCE DOGS

• Dogs are not permitted inside the building.• During suitable weather conditions, well-behaved dogs on leads are welcome in the outdoor garden area when open.• Assistance and service dogs are welcome inside the restaurant provided they are house trained, remain on a lead and are supervised at all times.• We kindly ask that assistance dogs wear identifying equipment where applicable.

ACCESSIBILITY

• Due to the age and structure of the building, The Mill of the Black Monks is not wheelchair accessible.• There are steps at the entrance and steps leading to restroom facilities.• We do not have step-free access.• Guests are welcome to visit prior to booking to view the layout and assess accessibility requirements.• If you require further information, please contact us during opening hours before booking.

BEHAVIOUR, RESPECT & REFUSAL OF SERVICE

• We operate a zero-tolerance policy towards abusive, threatening, aggressive or inappropriate behaviour towards our staff or guests.• All guests are expected to treat our team and fellow diners with courtesy and respect.• We reserve the right to refuse service, refuse entry, end a dining experience early or cancel a booking where behaviour is deemed inappropriate, abusive, threatening, intoxicated or disruptive to staff or other guests.• No refunds, deposits or pre-authorised charges will be refunded where service is refused or a booking is cancelled due to unacceptable behaviour.• We reserve the right to cancel bookings or refuse service where these Terms & Conditions are not adhered to.

PAYMENTS & GENERAL TERMS

• We do not accept £50 notes or Scottish currency.• The minimum spend on card payments is £5.• The minimum spend for your booking must meet the deposit or pre-authorised amount secured at the time of booking.• Menu items, prices, opening hours, promotions and policies may change at any time without prior notice.• We reserve the right to amend these Terms & Conditions at any time.

FINAL AGREEMENT

By making a booking with The Mill of the Black Monks, whether by telephone, website or any other booking method, you acknowledge that you have read, understood and agreed to all Terms & Conditions published on this website.

If you do not agree to these Terms & Conditions, please do not proceed with a booking.