Terms & Conditions/ Policies
Please read all Terms and Conditions before booking. If there is anything you are not sure about, please ring us during opening hours and we will be happy to discuss.
THE 15% DISCOUNT ON WEDNESDAY & THURSDAYS DOES NOT APPLY TO CERTAIN MENU ITEMS-THESE ARE MARKED WITH AN ASTERISK ON OUR MENU. These are all available but at full price. Discount only applies when eating inside the restaurant, not the garden. Discount on starters, mains, desserts, alcoholic drinks, soft drinks. Only House wines are included in the discount, no prosecco, champagne or other wines.
As from 5th April 2023, the discount applies to parties of 1-12 guests, larger parties of 13 or more guests will not receive the 15% discount on any day.
You must order a main meal to get the discount. If a party of 5 eat and or drink and only 2 order mains, only the two people who have ordered mains will get the discount from the items they have ordered-not the whole party. Discount only available on Wednesday & Thursday (we may put a special offer on, the above terms will also apply to this and details will be on our Facebook page/Website) We reserve the right to remove the 15% discount offer at any time without any notice.
People ask why we take deposits and preauthorisation’s- the simple answer is - to ensure we have as many guests attending their bookings and as little “no shows” as possible. We are only a small, independent family run business that cannot afford to have guests book tables and not attend. It seriously impacts us as a small business, it impacts all our Team. We do staff rotas, turn other guests down, set your table up, buy fresh produce etc for the bookings we have in and no shows - even if 1 or 2 in one party do not attend, it significantly impact small restaurants like us. Please be aware of our terms before booking as our Team do not deserve any abuse or negative behaviour because these terms were not read or understood before booking.
Booking by Telephone
CARD DEPOSITS/ACUTAL DEPOSITS ARE NON REFUNDABLE OR TRANSFERABLE
We recommend and encourage you book on our website, but if you phone us to make a booking for any day a £15 per person, including children, the deposit is required. This is a card deposit taken on the telephone at the time of booking. This will be taken from your card when you give us your details.
This deposit is NON REFUNDABLE OR TRANSFERABLE UNDER ANY CIRCUMSTANCE. We do not store or share any card details-ever and we are PCI card compliant. £15 deposit will be deducted from your final bill for every member of your party that has attended the booking who you have paid the deposit for. If any members of your party who you have booked for do not attend, you will loose £15 for every person that has not attended the booking. E.g. booked and paid the deposit for 4 people (£60) but only 3 have attended, you will only have £45 taken from your bill etc.
BOOKINGS ARE NOT TRANSFERABLE
If you book a table for 8 or more guests, you will need to go to our menu on our website and physically send all your orders for starters, mains and sides to themillbarnsley@gmail.com.
If you book the wrong day/date/time and do not attend your booking, this will be classed as non attendance and you will lose your deposit regardless if you arrive on the day/date/time you thought you had booked. It is not our responsibility to ensure you have booked the right day/date/time.
We do not take pre orders over the phone, pre orders are required by email to themillbarnsley@gmail.com
Booking via our Website-preauthorisation required
PLEASE NOTE- SPECIAL DATES SUCH AS VALENTINES NIGHT, MOTHER’S DAY, FATHER’S DAY, CHRISTMAS EVE, NEW YEARS EVE ETC WILL REQUIRE A £15 NON REFUNDABLE DEPOSIT-THIS WILL BE TAKEN ON BOOKING FROM YOUR CARD-THIS WILL NOT BE A PRE AUTHORISATION BUT AN ACTUAL DEPOSIT. THIS IS NON REFUNDABLE OR TRANSFERABLE
These are non refundable or transferable and even though you may have booked online and given a pre- authorisation, a physical deposit is required to secure your table. All physical deposits are non refundable even upon cancellation. When booking a table for any day, you are required to give Pre Authorisation of £15 PER PERSON on your credit/debit card details. We do not take American Express.
THIS IS A PREAUTHORISATION SO IT WILL NOT BE DEDUCTED FROM YOUR BILL BUT YOUR CARD WILL BE CHARGED FOR EVERY GUEST THAT DOES NOT ATTEND THE BOOKING.
WE REQUIRE 24 HOURS NOTICE FOR ANY CANCELLATIONS.- FOR INDIVIDUAL GUESTS OR THE WHOLE PARTY. TABLES OF 8 OR MORE, WE REQUIRE 1 WEEKS NOTICE. BOOKINGS ARE NOT TRANSFERABLE
If you honour the booking or cancel in the required amount of time, no money will be taken from your card. NO MONEY WILL BE DEDUCTED FROM YOUR CARD IF YOU HONOUR THE BOOKING IN FULL. The card you preauthorised with to book, will be charged £15 per person for any guest that DOES NOT ATTEND.
For example if you book a table of 4 and authorise your card for the £60 that would be required for pre authorisation and to book your table, and all 4 guests attend the booking, no money will be taken from your card ( the pre authorised amount) If only 3 guests attend or you do not cancel within the required amount of time, £15 will be charged/taken from your card for every guest that has NOT attended the booking or cancelled within the required amount of time, regardless of how many guests attend the booking. This applies to all bookings of all sizes. Bookings are non transferable.
Please note- if you Pre Authorise your card and attend the booking and some guests are not with you/not attended, and we are unsuccessful at gaining the pre authorisation from your card on the night, we we will add £10 to your bill for each person who has not attended. This will be paid on the night added to your bill.
We require 24 hours notice to cancel a table. Tables with pre orders are required to give 7 days notice to cancel any number of guests. If you do not cancel any guests from your party within the specified amount of time required, you will be charged the pre authorised amount or loose the deposit you have given. If you book the wrong day/date/time and do not attend your booking, this will be classed as non attendance and you will be charge the pre authorised amount regardless if you arrive on the day/date you thought you had booked. It is not our responsibility to ensure you have booked the right time/day/date. If we can fit you on the date you thought you had booked, you will not be refunded the original booking deposit/pre authorisation amount. If you are 15 mins or more late to your booked time, you could lose your deposit or your card be charged via the preauthorisation if you do not inform us of your lateness. You will still have the same amount of time at your table. If you book a table for 8 or more guests, you will need to go to our menu on our website and physically send all your orders for starters, mains and sides to themillbarnsley@gmail.com.
All pre orders must be paid in full if we are not given 48 hours’ notice of non-attendance. If we have 8 pre orders and only 6 guests attend and we have not been notified within 48 hours of the booking as stated above, the food that has been pre ordered for the 2 guests that have not attended will still have to be paid for and will be on the final bill. We require all children age 12 and under are off the premises by 9pm and for health & safety for all guests and staff, that all children remain at their table unless using the restroom. All children must be accompanied by an adult when leaving their table.
Please ensure you give the correct details on booking such as email address, telephone number etc. Every online booking will receive a confirmation email from us. If you do not receive a confirmation email from us, please contact us. It is not our responsibility to make sure you have entered the correct email address. All bookings require either a physical deposit by card or cash or pre authorisation if booked online.
Cover Times-time at your table
On your confirmation email, you will be given an allocated time at your table. Please check you SPAM/JUNK for an email confirmation. Confirmation emails are automatically sent by the system when you book. This is the amount of time you have at your table. We may have other guests back to back with your table and need it back for the allocated time. Please make note of your table time allocation for taxi time/ lifts as your table may be booked back to back and we may need your table straight after your allocated time. We do not have an area for “drinks” before your booked table time, so please bare this in mind. If your table is free and you arrive early, we may be able to seat you, but please do not expect it as we may have other guests still enjoying their allocated time.
As we are primarily a restaurant not a public house that runs on service and cover times, not traditional “last orders/closing times”. We may have had early guests on some nights so we may wish to close shortly after your expected check out time, so please book any transport close to your allocated times, not for our “closing time” - Eg your allocated time at your table is while 8pm but we “close at 9.30pm”-please book your transport and/or be ready to leave close to your expected check out time of 8pm ( we are lenient but it all depends on number of guests in the restaurant at the time and what your allocated time is)
If you are 15 mins or more late to your booked time, you could loose you deposit or your card be charged via the preauthorisation if you do not inform us of your lateness. You will still only have the allotted time at your table. No refunds will be given if this is the case. If you are a larger party and would like to stay for a little while longer drinking and celebrating for an extended time after your allocated time but during our opening time, please let us know prior to your booking and we will see if we can accommodate you. Last orders for drinks is 30 minutes before closing time.
Pre Orders
Parties of 8 or more, we require Pre Orders for all starters, mains and sides no later than 4 days before you are due to arrive. If you do not send a pre order when requested, we may cancel your booking or you may be limited to how many courses your party can enjoy within the allocated time at your table. All pre orders must be paid in full if we are not given 48 hours’ notice of non-attendance. If we have 8 pre orders and only 6 guests attend and we have not been notified within 48 hours of the booking as stated above, the food that has been pre ordered for the 2 guests that have not attended will still have to be paid for and will be on the final bill.
We reserve the right to make changes to our menus and prices at any time with no prior notice. Pre orders for larger parties are for a smoother service in the kitchen and to ensure we have your preferred menu item available, pre orders do not “lock in” menu prices, just food choices.
Dress Code
Our dress code is smart causal dress. We have a no shirt no service policy for the garden and restaurant.
Celebration Cakes
Due to food safety and traceability, birthday cakes etc and any other food or drinks that are not produced or sold by The Mill, are not permitted to be consumed/cut/shared out in the building or on the grounds
Dietary Requirements
If you or a member or your party has an allergy , please make us aware of this before ordering. We are not an allergen free/ nut free kitchen but do everything we can to prevent cross contamination, but cannot guarantee a total allergen free dish. All our allergen codes are stipulated on this website. This is for all allergens. You can find an allergen guide on this website.
Dogs
Dogs are not permitted inside the building, however well behaved, friendly and on lead dogs are still permitted into our garden area in the warmer drier months when our garden is open. Service/assistance dogs are welcome providing they are house trained, you bring a blanket for them to lay on and they are kept on a lead. We do ask that Assistance dogs wear an identifying vest, so that it is clear that they are working animals.
Walk ins-(No booking)
As of September 2024, we now only provide full table service for booked guests. Walk in guests are welcome but we do not provide table service but operate a “pay as you go” system, so any and all food and drink must be ordered and paid for at the bar before you receive them. Nothing else has changed - we still give the exact same customer service but it is not table service where we take your order, replenish drinks etc or where a final bill is given. Guests with bookings-nothing has changed. Although Walk ins are welcome, we cannot guarantee we will have a table for you. You can book 24 hours a day on this website.
Gift Vouchers
Gift vouchers can be purchased on this website. We only do electronic vouchers to be printed or sent to the recipient by the person buying the voucher. We only accept vouchers that are valid and are in date. All gift vouchers are valid for 6 months from the day of purchase. All vouchers state when they are valid until. We do not accept expired gift vouchers, nor do not extend dates on gift vouchers for any reason- the vouchers are valid for 6 months. We do not refund any amount unspent on a gift voucher, we can however offer a credit note if there is a credit balance remaining. We do not issue any cash/card refunds/credits. Gift vouchers cannot be used as deposits when booking a table. Vouchers cannot be used for collection Sunday lunches, dining in the restaurant only.
Due to the structure and age of the building, we are not wheelchair accessible. There are steps to get into the building and steps down to the toilets. We do not have an entrance without any steps. If you are considering booking with us, please make sure you and your guests can manage the steps. You are more than welcome to visit us to see our layout before booking with us, or ring us during opening hours to enquire.
We reserve the right to refuse service and cancel bookings if these terms and conditions are not met. We no longer accept £50 notes or Scottish currency. The minimum spend on any credit or debit card is £5 so please bare this in mind.
Please treat our staff with respect and treat us how you wish to be treated. We do our jobs to the best of our ability and are fellow human beings that are here to ensure you have the best possible dining experience but are not paid to be subjected to aggressive or abusive behaviour, this will not be tolerated. Zero tolerance. No refunds for deposits will be given if you are refused service, your evening cut short due to unacceptable behaviour or your booking cancelled.
The minimum spend must be the amount pre authorised or deposit taken. Please ensure you read all terms and conditions before making your booking, if you do not agree to them, please do not book with us. We thank you for taking the time to read these, the majority of these terms and conditions are in place from customers stating what we should put on our website to make them aware. We have to cover every base as you can imagine! We like to make all our terms and conditions crystal clear so there is no ambiguity to ensure we are all singing off the same hymn sheet!